Contacting the Datamaran Support Team

If you need help with Datamaran—whether it’s a how-to question, access issue, or something not working as expected—contact our team and we’ll help you get unblocked.

How to contact us

Email: implementationandtraining@datamaran.com 

Use this channel for:

• Login and access issues

• How-to questions (workflows, modules, features)

• Troubleshooting unexpected behavior or errors

• Requests to re-send password set-up links

In-platform chat (during working hours)

During working hours, you can also reach the team via the chat in the Datamaran platform for quick questions and support.

What to include in your message

Including the details below helps us resolve your request faster:

• Your name and company

• The email address you use to sign in

• A clear description of what you’re trying to do and what happened instead

• The module/page you were using (for example: Survey, Analysis, Double Materiality)

• Any error message (copy/paste if possible)

• A screenshot or short screen recording (if you can share one)

• Your browser (Chrome/Edge/Safari) and whether you’re on desktop or mobile

When you’ll hear back

During our office hours (Europe, UK, and US Eastern Time), we’ll respond as soon as we can. Requests received during weekends or national holidays will be handled when we return.